Refund Policy
Everything Raw Ltd
Website: www.everythingraw.com
Email: support@everythingraw.com
At Everything Raw Ltd, we take great care in ensuring our products reach you in the best condition. Due to the nature of our raw and perishable products, we do not accept returns or issue refunds, except in cases where an item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@everythingraw.com with:
- Your order number
- A photo of the damaged or incorrect item
- A photo of the packaging
Once we review your request, we will arrange a replacement or issue a refund where applicable.
Refunds
If a refund is approved, it will be processed, and a credit will be applied to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card provider, as it may take some time for the refund to be processed.
- If you’ve done both and still have not received your refund, please reach out to us at support@everythingraw.com.
Sale Items
- Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges
- We only replace items that are damaged or defective. If you need an exchange for the same product, please contact us at support@everythingraw.com.
Return Shipping
- To return your item, please mail it to:
Everything Raw Ltd
8 Kingfisher Close, LE7 1ZP, UK - Customers are responsible for return shipping costs. These costs are non-refundable.
- For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Contact Us
If you have any questions regarding our refund and return policy, please feel free to contact us at: support@everythingraw.com
