FAQs

All orders must be placed via our website – www.everythingraw.com/menu where payment can be processed.

For special events / catering, we kindly ask you to contact us via the Contact us page to enquire for a quote.

Delivery is available for a small fee locally in and around Leicester after a minimum spend of £8.00.

Collection address will be sent once your order has been placed and in progress.

For cancelling orders that are created via our website – should you need to cancel your order prior to delivery / collection day, you must provide at least 48 hours and you can do so by emailing your order details to [email protected].

For cancelling events / catering order – should you need to cancel your order prior to delivery / collection day, you must provide at least 14 days and you can do so by emailing your order details to [email protected]

Personalized Orders – unfortunately, we cannot cancel personalized orders as these are made under special requests.

Chocolate truffles should be refrigerated and consumed within 7 days to enjoy them fresh. However, if you wish to keep them longer, they can be stored in the freezer for up to 1 month.

If storing in the freezer, the truffles are best consumed when bringing them to room temperature for approximately 10 minutes for the best flavor and texture, however they can also be enjoyed straight away!

Not at all. Our kitchen is completely plant-based; therefore, dairy cross contamination will not occur.

Yes, our desserts are suitable for diabetics as we do not use refined sugars which contain high levels of sweetness that can make blood glucose levels rise. Instead, we use sugars which have a much lower Glycemic Index that can manage glucose levels steadily after consuming our desserts.

Yes! They are totally Gluten-Free.

Yes! They are Soy-Free.

Some of our truffles contain nuts, however a nut-free option is available. You can request a nut-free option in the special requirements when placing your order online.

Please note: nuts such as, peanuts, almonds, cashews, hazelnuts, pistachios, walnuts, pecans and macadamia nuts, are handled in our production kitchen, therefore our desserts may contain traces of nuts, however we take the utmost care in ensuring nut-free allergies are adhered to strictly.

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